Technology can help reduce the overall cost of Gas safety inspections in several ways. The collection of data gives Housing Providers a keen insight into their properties, allowing them to gain a deeper understanding of potential problems, and fix them before they spiral out of control. There is also the potential to schedule maintenance visits remotely – cutting paper waste, saving time and effort, and achieving a higher response rate.
In digitally scheduling appointments, Housing Providers can offer residents a choice of times and dates – allowing more flexibility for tenants while ensuring that maintenance visits are carried out on time thus limiting the risk of litigation. Digital scheduling is a more reliable method of communication when compared to the traditional paper approach. While letters can go unread, misplaced, or overlooked, technology can circumvent all these problems by allowing Housing Providers to send periodical reminders to residents, prompting them to select a date that is viable for them. Certain technology also enables landlords to see when messages have been received and read, which in case of a lawsuit can show that every attempt was made to be compliant.
Technology offers Housing Providers the chance to address outstanding concerns and undertake necessary repairs proactively rather than reactively, saving them money in the long term and increasing resident satisfaction. For example, Switchee’s technology allows maintenance teams to remotely test boilers and identify any areas of concern ahead of peak seasons. This cuts costs and reduces the overall wait time for tenants, it also alleviates some of the strain from maintenance teams. By testing boilers in the summer, issues can be dealt with ahead of the first cold snap when many residents, when turning on their heating after the stretch of summer heat, find out that it is not working. This leads to an increase in emergency call outs, added strain on maintenance teams, and proves a bigger risk to resident health and wellbeing.
Technology plays an invaluable role in the upkeep of properties. Through the use of technology, Housing Providers can develop clear lines of communication with their residents without devoting hours of their time to this end. For example, more and more Housing Providers are turning to automated messaging. Automated systems send out emails or text messages to residents and are a great way to spread information without requiring a lot of effort from Housing Providers. These methods can then help to reduce the number of wasted visits by offering options for the residents, allowing them to fit routine maintenance visits around their daily lives. This, in turn, leads to positive feedback from residents. Automated communication provides efficient customer service for tenants while freeing up time for Housing Providers to focus on more complex issues.