Helping you to communicate better with your residents
Switchee acts as a communications hub – allowing you to send and receive messages, track engagement and request surveys. All whilst reducing the costs associated with other methods of communication.
Being able to communicate effectively with your resident is crucial to building a lasting relationship with them. Switchee provides you with a channel to communicate without being invasive.
Reduce the costs associated with resident communications
Communicating with your residents, especially on a national scale, can be extremely expensive. With Switchee, you are given the opportunity to communicate to your entire portfolio for free.
Understand your customers better with customised surveys
Getting feedback from your residents is crucial to improving your organisation and its processes. Switchee allows you to survey your audience in an interactive way.
Communicate directly with your residents through our messaging system
Communicating with your residents regularly, and through a channel in which you can guarantee visibility, was either expensive or unavailable in social housing. With Switchee’s messaging system, however, you can send messages directly to the Switchee’s screen remotely. We track send time, open time and register the resident’s response so you can get the information you need with certainty.
Receive customer survey responses live – and with better customisation
Customer surveys through traditional channels like email and letter often have minimal take-up and require either large amounts of time or large amounts of money. With Switchee’s messaging system, you can send interactive surveys to as many or as few Switchee thermostats as you want. The responses are logged electronically and can be exported for further analysis.
Customers Who Love Our Resident Communication Features
Emma Riccardo, Project Liason Officer, Nottingham City Homes
Find out more about a tonne of other topics through our white paper series
You can download any of our white papers for free – they cover topics from decarbonising the UK’s housing stock to how to combat fuel poverty in social housing.