Resident Communication

Helping you to communicate better with your residents

Switchee acts as a communications hub – allowing you to send and receive messages, track engagement and request surveys. All whilst reducing the costs associated with other methods of communication.

Better engage with your residents through a non-invasive technology

Being able to communicate effectively with your resident is crucial to building a lasting relationship with them. Switchee provides you with a channel to communicate without being invasive.

Reduce the costs associated with resident communications

Communicating with your residents, especially on a national scale, can be extremely expensive. With Switchee, you are given the opportunity to communicate to your entire portfolio for free.

Understand your customers better with customised surveys

Getting feedback from your residents is crucial to improving your organisation and its processes. Switchee allows you to survey your audience in an interactive way.

Communicate directly with your residents through our messaging system

Communicating with your residents regularly, and through a channel in which you can guarantee visibility, was either expensive or unavailable in social housing. With Switchee’s messaging system, however, you can send messages directly to the Switchee’s screen remotely. We track send time, open time and register the resident’s response so you can get the information you need with certainty.

Receive customer survey responses live – and with better customisation

Customer surveys through traditional channels like email and letter often have minimal take-up and require either large amounts of time or large amounts of money. With Switchee’s messaging system, you can send interactive surveys to as many or as few Switchee thermostats as you want. The responses are logged electronically and can be exported for further analysis.

Feature Breakdown

Customers Who Love Our Resident Communication Features

“We’ve also shown, with real data, that the main issue with CDM in one property was under-heating. By explaining this to the resident, and the health benefits of maintaining 19 degrees in the property, we have improved the living conditions for the resident and most probably reduced our maintenance costs associated with CDM.”

Emma Riccardo, Project Liason Officer, Nottingham City Homes

Find out how technology is helping improve communication with residents

With the advent of digital communication technology, affordable housing is seeing an explosion in technologies designed to help them connect with their residents.

London Office

Switchee Ltd,

Base KX, 103c Camley St,

Kings Cross, London, N1C 4PF

Contact Us

+44 (0)20 7043 2310

[email protected]

Open Hours

Monday - Friday: 9am - 6pm

© 2019 Switchee Ltd.